Your privacy matters to us. This policy explains exactly what personal data oke9 collects, why we collect it, how we use it, and the rights you have over your information.
About This Policy: This Privacy Policy ("Policy") describes how oke9 ("oke9", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the oke9 online gaming platform at oke9.app. This Policy is issued in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By using the oke9 platform, you acknowledge that you have read and understood this Policy.
oke9 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship, and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the oke9 website at oke9.app, our mobile platform, customer support channels, and any other services we provide. It covers data collected from registered players, visitors who browse without registering, and individuals who contact our support team.
We encourage you to read this Policy carefully and in full. If you have any questions about how oke9 handles your personal data, please refer to the Contact section at the end of this document. We are always happy to clarify how your information is being used.
For the purposes of applicable data protection law, oke9 acts as the Data Controller in respect of the personal data it collects and processes through the oke9 platform. As Data Controller, oke9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
oke9 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
oke9 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, verification |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history, bet records, game history | Account management, AML compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, performance optimisation |
| Usage Data | Pages visited, games played, time spent on platform, click patterns | Platform improvement, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
oke9 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or with your explicit consent.
oke9 collects personal data through the following means:
oke9 uses your personal data for the following purposes:
oke9 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
oke9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
oke9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, oke9 will securely delete or anonymise it in accordance with our data disposal procedures.
oke9 takes the security of your personal data seriously. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, loss, or destruction, including:
While oke9 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying oke9 immediately if you suspect any unauthorised access to your account.
oke9 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website.
The types of cookies used by oke9 include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the oke9 platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by oke9:
Request a copy of the personal data oke9 holds about you and information on how it is being used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Withdraw consent for processing based on consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. oke9 will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe oke9 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The oke9 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. oke9 does not knowingly collect personal data from individuals under the age of 21.
If oke9 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the oke9 platform, please contact our support team immediately.
oke9 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification.
In the course of providing its services, oke9 may transfer your personal data to recipients located outside the Philippines, including to technology providers, cloud hosting services, and other third-party processors operating in other jurisdictions.
Where such transfers occur, oke9 ensures that appropriate safeguards are in place to protect your personal data, including:
oke9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the oke9 platform and updating the "Last Updated" date at the top of this page.
Your continued use of the oke9 platform after any such changes have been posted constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to stay informed about how oke9 protects your personal data. If you do not agree with any changes to this Policy, you should stop using the oke9 platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way oke9 handles your personal data, please contact our Data Protection Officer. Our DPO and support team are available to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
A plain-English summary of our key privacy commitments to every oke9 player in the Philippines.
All data transmitted between your device and oke9 is protected by industry-standard 256-bit SSL/TLS encryption, keeping your personal and financial information safe.
oke9 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to provide and improve our services.
Under the Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. Submit a request to our DPO at any time.
oke9 processes all personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission.
We keep your data only as long as necessary. Most account data is retained for five years post-closure as required by AML regulations, then securely deleted.
Our dedicated support team and Data Protection Officer are available around the clock to answer your privacy questions and process your data rights requests.
At oke9, we believe that responsible gaming and responsible data handling go hand in hand. We are committed to being transparent about how we use your information, giving you meaningful control over your data, and maintaining the highest standards of data security for every Filipino player on our platform.
For questions about your data, visit our FAQ or review our Terms & Conditions.
Your data is protected, your privacy is respected. Join millions of Filipino players who trust oke9 for a safe and exciting gaming experience.
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